Guy Harvey Resort St. Augustine Beach’s Commitment to You During COVID-19

This page was last updated on May 7, 2020.

 

First of all, we want to thank our valued guests for their patience and understanding during this time. Our hotel is currently OPEN, but some of our amenities and services are limited or unavailable at this time. We have updated our cancellation policy in order to offer the most flexibility for our guests.

All guest rooms are cleaned and sanitized before your arrival using our “25 Points of Care” system.  We are happy to provide a limited / contactless experience during your stay by eliminating daily housekeeping service at this time, but guests may certainly request it. We have also taken additional measures to clean and sanitize high touchpoint places in common areas, plus we have installed hand sanitizer stations in the lobby for your convenience.

Amenities Information

  • On May 4, 2020, St. John’s County beaches will reopen with fewer restrictions. Beachgoers may visit the beach with chairs, towels, for sunbathing, etc. However, driving on the beach remains prohibited and guests must still adhere to the 6 feet apart social distancing guidelines. Please see this Facebook post by St. John’s County Sherriff’s Department for more information and more local reopenings/restrictions.
    • On Monday May 11, on-beach driving will also resume but social distancing restrictions will remain in place. See this Facebook post from St. John’s County Government Connection for the full information.
  • We have temporarily closed our on-site restaurant, Santiago’s Florida Kitchen & Craft Bar until further notice.
  • Our outdoor pool is currently still open but chairs are spaced a minimum of 6 feet apart as per CDC guidelines. Hotel guests may continue to use the pool as long as a minimum of 6 feet is kept between people. Please do not congregate in groups and please do not bring any groups larger than 10 people. The pool is also only open for 50% of its bathing load capacity. Guests that fail to comply with this guideline will be asked to kindly vacate the pool area.
  • Our outdoor poolside tiki bar is currently closed.
  • Our on-site fitness center is currently closed.
  • Our on-site guest laundry facilities are currently unavailable.

Travel Flexibility Information

In response to the ever-changing coronavirus (COVID-19) situation, we’d like to share some additional actions that Guy Harvey Resort St. Augustine Beach is taking to allow you even more flexibility regarding your upcoming travel.

Waiving Change & Cancellation Fees

Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time. Due to volume, the days to process your cancellation or changes may take up to 30 days (or more, depending upon your financial institution) if booked directly:

  • Existing reservations for any upcoming arrival date:

    For existing reservations for any upcoming arrival date, including reservations with prepaid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

  • New reservations for any future travel:

    For guests making new reservations for any future arrival date, including reservations with prepaid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.

For full details and to make arrangements, please contact us directly at (904) 471-2555 or email us at reservations@guyharveyresortstaugustinebeach.com.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. We have advised these companies of our cancellation policy and you should refer to their terms and conditions.

On behalf of the entire Guy Harvey Resort St. Augustine Beach family, we would like to reiterate that the safety and wellbeing of our guests and associates, remain our highest priority.